* Office hours from 8:00 a.m. to 5:00 p.m.
* Shipping operations from 8:00 a.m. to 4:30 p.m. – (no lunch closures)
* Receiving export freight from 8:00 a.m. to 4:30 p.m. – (no lunch closures)

* Pallet exchange program
* Drivers must have a copy of a delivery order to pick up freight no exceptions!

* All containers picked up will be unloaded during night operations unless arrangements are made prior to container being picked up
* Containers with police or other than original seals will not be unloaded until we receive permission from our customer.

* Freight that is not customs cleared 15 days from available date is eligible for general order (G.O.)
* Lien releases are issued upon receiving payment, customs clearance and freight releases.

* Please give dispatch at least 24 hour notice for deliveries, so they may be scheduled
* 99% on time deliveries.
* Deliveries are given 2 hour free time.

* Anyone entering Arrowpac property must stop at security for a gate pass